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Family Abuse or Neglect
Find agencies and support services that can help in cases of family violence, abuse, or neglect here.
On this page
If you know of anyone who is experiencing abuse, harassment or assault, contact the helplines below. It would be beneficial to be able to answer the following questions:
What is the location of the person at risk of harm?
Is the person causing harm is in the same household?
Is the person at risk of harm currently safe?
When was the last incident of harm?
Is there anyone who can protect the person at risk of harm from further harm?
Can this person keep the person at risk of harm safe now and for the night/weekend?
*You may need to provide your: Name, NRIC, Phone Number & Address
PLEASE call the police at 999 immediately if the individual is in danger, or if it is after office hours.
National Anti-Violence and Sexual Harassment Helpline (NAVH)
National Anti-Violence and Sexual Harassment Helpline (NAVH) by Ministry of Social and Family Development provides help for those in an abusive relationship.
For support or report:
Dial 1800 777 0000 (24 hours)
Fill in the form here
TRANS Family Services
TRANS Family Services provides multiple types of support for families, couples who are dealing with abuse or violence.
For enquiries:
Dial 6449 9088
Email transsafe@trans.org.sg
Hotline Opening Hours:
Mon to Fri: 9am to 12pm, 1.30pm to 5pm
Closed on Sat, Sun & PH
PAVE
PAVE provides services for persons who abuse, survivors and vulnerable family members such as children and the elderly, in dealing with interpersonal violence.
For enquiries:
Dial 6555 0390
Email intake@pave.org.sg
Hotline Opening Hours:
Mon to Fri: 9am to 1pm, 2pm to 6pm
Closed on Sat, Sun & PH
HEART@Fei Yue Child Protection Specialist Centre
HEART@Fei Yue Child Protection Specialist Centre aim is to enable families to reach their fullest potential and to support them closely through life’s changes and challenges.
For enquiries:
Dial 6819 9170
Email heartadmin@fycs.org
Hotline Opening Hours:
Mon to Fri: 9.30am to 5.30pm
Closed on Sat, Sun & PH
IPD Services and Resources
IPD Counselling Services
For internal counselling services, email us at ICA-IPD@ica.gov.sg with your work email.
IPD Social Media
IPD's Youtube Page provides a series of short educational videos that focuses on mental health and well-being. Click here to browse through!
IPD's Spotify Channel houses the "Work in Progress" podcasts, which features psychologist sharing on topics ranging from mindfulness to post-traumatic growth. Click here to browse through!!
IPD's Well-Being Whatsapp Channel disseminates information and resources on mental well-being to better support ICA staff members. Click here to join!
External Counselling Services
WELL-BEING@GOV COUNSELLING SERVICES (POWERED BY INTELLECT)
Steps:
Use this link (onelink.to/intellect) to download the 'Intellect' app on your phone
Select 'Join with your organisation'
Enter agency code: ICACARES
Sign up with your ICA email address
24/7 WELL-BEING@GOV WHOLE-OF-GOVERNMENT (WOG) COUNSELLING HOTLINE
Hotline number: 3163 7577
Government officers can call the hotline to book counselling sessions with Intellect.